One inbox, a real person, and a diagnostic log you can read before you send it. Everything below is written so you can decide how much to tell us — including nothing.
Billing, access codes, a bug, a feature you want, or something that simply is not working. We aim to acknowledge within one working day and to give you a real answer or a clear next step within five.
If your question is about a payment, include the Razorpay payment id from your receipt. That is enough for us to find the transaction — we do not need your name, your card, or your phone number, and please do not send them.
When something breaks, a diagnostic log usually turns days of guessing into minutes. It is built for exactly this: it records what the app did, never what you said.
Read it first. The export is a plain text file. Open it, scroll it, and satisfy yourself about what is in there before you send it to anyone — including us. We would rather you check than trust us.
| Message content | Never. Not the text, not the media, not a preview. It does not exist in the file. |
| Your contacts | No names, no handles, no address book. Nothing you could use to work out who someone is. |
| Phone number or email | We never had one to log. |
| What it does contain | Timestamps, the app build, and technical events — connected, sent, delivered, decrypt failed. Plus shortened identifiers: the first six characters of an account or device id, so we can tell two devices apart in the log without learning who they belong to. |
Say this plainly, because it is the one thing that cuts against our whole design: the moment you email us, we hold your email address next to a log containing fragments of your account id. Our architecture is built so that we cannot connect an identity to an account — and choosing to write to us is you handing us that link voluntarily, for as long as it takes to help you. That is a fair trade when something is broken. It should be a decision, not a surprise.
| Used for | Answering you, and fixing the bug you found. Nothing else. |
| Never | Sold, brokered, used to build a profile, or fed to advertising. We do not have an advertising business to feed. |
| Kept for | Up to 12 months after your issue is closed, then deleted. Ask us to delete it sooner and we will. |
| Who reads it | The small team that builds Spojiti. No outsourced support desk. |
To ask for a copy of what we hold about you, or to have it erased, write to the address above with the word DATA in the subject line.
Abuse. Spojiti has on-device blocking and a reporting flow that proves a reported message really was sent, without us being able to read anything that was never reported. Start in the app; if you cannot, write to us with the word ABUSE in the subject.
Found a vulnerability? Please tell us before you tell the internet. Use the subject line SECURITY. We will acknowledge within one working day, keep you updated, credit you if you want the credit, and we will not threaten you with lawyers for reporting a bug in good faith.
CognitionX Logic India Private Limited
Bengaluru, Karnataka, India
Grievance Officer
Published as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
| Officer | Hemanth, Director — CognitionX Logic India Private Limited |
| Contact | spojiti@spojiti.world — subject line GRIEVANCE |
| Address | Bengaluru, Karnataka, India |
| Response | Acknowledged within 24 hours, resolved within 15 days |
A real person reads this, not a ticketing queue. If a grievance is not resolved to your satisfaction, you may escalate to the Grievance Appellate Committee established under the same Rules.